Refund policy

 
Return Policy 

PARTS RETURN INSTRUCTIONS 

You may return items within 30 days from the date of shipment (see below for details and exclusions): 

• Complete our Return Authorization form (RA). 
• Approval for a return will be handled 24 to 48 hours after Customer Service receipt of RA application. 
• Once RA is approved, Duffin Diesel we will email an RA and shipping label to print.  
  - Customer is responsible for any and all damage of product during shipment. 
  - Place the RA inside package with return item. Returns missing an RA will not receive credit.  
  - Place the shipping label outside of the package. Customer is responsible for return freight charges. 
• Credit will be issued within 30 business days from the date return item received. RESTOCKING FEES MAY APPLY 

PRODUCT RETURN REQUIREMENTS 

In order to receive a credit for return, parts must: 

• Include approved RA form issued from Duffin Diesel. Items missing approved RA form will not be credited. 
• Adequately packaged in original boxes. Fees may apply if any item requires cleaning or re-packaging by the receiving warehouse. 
• Must be returned in unused condition. Kits must still be in unopened package. 
• Installed or modified parts are not returnable. 

 

Items not Returnable 

• Gaskets, gasket sets, seals, seal kits. 
• Any parts that have been used and are being submitted for warranty consideration and/or coverage. 

Restocking Fees: A 20% restocking fee will be applied to any non-stock items. 

Shipping Charges 

• If an item is damaged upon arrival or nonordered item shipped, Duffin Diesel will send correct item and shipping charges (both ways). 
• For any other returns, the customer is responsible for all shipping charges. 
• Any refused shipment is considered an unauthorized return and is subject to 20% restocking fee plus shipping charges (both ways). 

TO RETURN ANY ITEM YOU MUST EMAIL service@duffindiesel.com